Legal

Privacy Policy for Our Oswego Office

How we collect, use, and protect the personal and appointment information you share with our dental team.

Last updated: this policy is reviewed and updated periodically. This page explains what information Downtown Dental and Implants of Oswego collects from visitors and patients, how we use it, and the choices you have about it. If you have questions after reading it, contact us using the details at the bottom of this page.

Information We Collect

We collect information you give us directly, as well as a small amount of technical data that helps us keep our website running smoothly. This includes:

Contact form details - your name, email address, phone number, and any message you type when reaching out to us online.
Appointment request information - the details you provide when requesting an appointment, including preferred dates, treatment interests, and insurance information if you choose to share it.
Mobile phone numbers for SMS - numbers submitted through forms, booking requests, or keyword opt-in, used only for the text messaging purposes described below.
Basic website analytics - general data such as browser type, device type, and pages visited, collected automatically to help us understand how our site is used and to fix problems.

How We Use Your Information

We use the information we collect to respond to your inquiries, schedule and confirm appointments, and improve the experience of visiting our website. In practice, that means we use your details to:

Respond to your requests, including contact form submissions and appointment inquiries.
Confirm and manage appointments, including reminders and follow-up about your visit.
Send text messages about dental care and appointments when you have opted in or provided your number for that purpose.
Understand site usage through basic analytics so we can improve navigation and content.

We do not use your personal information for purposes unrelated to your care or your interaction with our practice.

Text Messaging (SMS) Program

Downtown Dental and Implants of Oswego may collect mobile phone numbers through our website forms, appointment or booking requests, and keyword opt-in so that we can text patients about dental care, treatments, and appointment requests.

Your phone number and SMS consent records are used only to send these messages and to comply with wireless carrier rules governing text messaging programs. We do not sell your mobile number or SMS consent information to third-party marketers.

Who we share it with - sharing is limited to the SMS and telephony service providers and mobile carriers needed to deliver our messages to you.
How to opt out - reply "STOP" to any text message at any time to stop receiving messages from us.
How to get help - reply "HELP" to a text message, or contact our office directly, and we will assist you.

For the complete terms of our SMS program, including message frequency and carrier disclosures, please see our Terms and Conditions page.

How We Store and Protect Your Information

We store the information you provide using reasonable administrative and technical safeguards appropriate to the size of our practice. Access to patient and contact information is limited to team members who need it to do their jobs, such as scheduling appointments or responding to your questions. No method of electronic storage or transmission is completely secure, and while we work to protect your information, we cannot guarantee absolute security.

Sharing of Information

We do not sell, rent, or trade your personal information. We share information only in limited circumstances, including:

Service providers who help us operate our website, manage appointment scheduling, or deliver text messages, such as SMS and telephony vendors and mobile carriers.
Legal requirements, if we are required to disclose information to comply with a law, regulation, or valid legal request.
Business operations, such as a practice transition, where patient records may be transferred under applicable privacy and dental record laws.

Cookies and Website Analytics

Our website may use cookies and similar technologies to remember basic preferences and to collect anonymous analytics about how visitors use our site. This helps us see which pages are useful and where visitors run into trouble. You can set your browser to refuse cookies or alert you when cookies are being sent, though some parts of the site may not work as well if cookies are disabled.

Your Choices and Rights

You can ask us to correct or delete the personal information we hold about you, subject to any record-keeping requirements that apply to dental and medical records under state and federal law. To make a request, you can:

Call our office at (630) 554-1855 and speak with our front desk team.
Visit us at 60 C Main Street, Oswego, IL 60543, and ask to speak with our privacy contact.
Submit a request through our Contact page.

We will respond to reasonable requests within a reasonable time frame and let you know if any part of your request cannot be completed due to a legal or recordkeeping obligation.

Questions About This Policy

If you have any questions about this Privacy Policy or how we handle your information, please reach out. We are happy to explain our practices in plain language.

Downtown Dental and Implants of Oswego

60 C Main Street, Oswego, IL 60543

Phone: (630) 554-1855

Downtown Dental and Implants of Oswego

Your Best Smile Starts Right Here

From routine checkups to full implant care, our Oswego team is ready to welcome you. Schedule your visit today and experience dentistry done right.

Book Appointment (630) 554-1855